Q How often should I wash my Qikvin?
A After every use
Q Can I put the body on the bottom rack of the dishwasher?
A No. We recommend that you only use the top rack.
Q Do I have to dry it after washing?
A We recommend that you dry the QikVin with a soft cloth after using it so that you do not get water marks.
Q Should I remove the seals on the side of the piston during washing?
A It is not necessary to take the seals off. If you decide to take them off for periodic cleaning that is fine. Remember how you took them off so that you can put them back on the same way. The V-Rings both must face the same direction on the piston.
Q Can I get replacement seals for the piston?
A Yes, just order them from our website www.qikvin.com
Q Can I get a replacement seal for the lid?
A Yes, just order it from our website www.qikvin.com
Q Sometimes my piston does not move after I have put a new bottle of wine in the QikVin. Why does it do that?
A If you pushed the piston up around the perimeter instead of directly in the middle, the piston might just become a little catawampus. Rotate the QikVin 90° to either the left or the right and grab hold of it again and pour. Just that slight adjustment should overcome a minor misalignment.
Q I tried rotating the QikVin 90° and it still will not move. What do should I try now?
A Look at the piston and determine if you can see if one side is higher than another. Simply push up from the bottom again on the side that is the lowest.
Q How do I make the piston go up level?
A Just push in the middle of the piston.
Q Do I need to use the safety boot?
A Yes. The QikVin will function fine without. The safety boot is there in case someone was to pour their wine into the QikVin and not have it standing on a solid surface. In this case the piston will sink to the bottom of the body and fall out. It is easy to solve this problem. If you want to hold the body while pouring the wine in, just keep your baby finger under the bottom of the bottle. This simple action will stop the piston from falling out until you have the lid back on. Once the lid is in place and the air has been pushed out by pushing up on the piston, it can no longer fall out. Remember, we are working with simple gravity. Gravity can work for you or against you in this case. Once you have seen the piston in action it will all make sense. We however do recommend using the safety boot.
Q Is the QikVin breakable?
A Anything is breakable at some point. With normal use the QikVin will not break. If it is full and dropped on a ceramic tile floor…let’s just say we cannot guarantee it will not break.
Q Can I store it in my fridge on its side?
A We would recommend that it be stored in an upright position. We have had great success with it on its side, but cannot guarantee that it will not leak.
Q Can I get a replacement cork?
A Yes it can be ordered from our website www.qikvin.com
Q Can I have my name or logo put onto the QikVin
A Yes, but only at the time of ordering. There is a surcharge for putting personalized information on the QikVin. Please inquire about the additional charges and shipping schedule. Personalizing the QikVin in large quantities is cost effective compared to ordering only a few units.
Q Is there a difference between a red and white wine QikVin?
A No, there is no functional difference except the seal color and branding.
Q What is the little wax seal on the side of the lid made of?
A It is pewter.
Q Can I put Champaign into the QikVin?
A No. Carbonated beverages will be able to overpower the seals on the side of the piston and make the QikVin leak.
Q What is the QikVin made out of?
A Eastman Tritan, the same plastic that most water bottles are made of.
Q Is it BPA free?
Q What are the seals made out of?
A They are made of platinum cured LSR silicone.
Q What are the markings on the side of the body for?
A They can be used if you want to pour serving sizes consistently. The scale can be read in either ounces or milliliters.
Q Are you looking for distributors?
A Yes. We are always willing to work with someone who is able to bring our product to market.
Q Can I return my QikVin for a full refund.
A Yes. However it must be returned in the original container complete with your bill of sale within 15 days of purchase. A return will only be accepted if there was a defect in the manufacture of the product. If there is a product defect please contact us immediately at www.qikvin.com
Q Can you ship outside of the USA?
A Yes. Special shipping and handling charges will apply.
Q Can I put my QikVin into the freezer to chill my wine?
A We would recommend against that practice. Chill your wine and Qikvin prior to serving.
Q Can I put my QikVin into an ice bucket to keep the wine cold?
A Yes that would be fine.